“Few things to know: plan in advance. If you can't, be prepared to get a rental. They're busy, and they're always packed with cars. A friend who used to work for another import shop told me that Saab parts come from the Saab lady in Wichita so if they don't already have your part it's not like having a Honda and getting parts from napa half an hour later. Saab service and repair is expensive. In my experience, it's also infrequent. When I know I need service, I call a week in advance and make an appointment. Holland's estimates have always been accurate. Sometimes they don't call me back with one on my time line but if I call them, they answer my questions and it's fair, timely, and I've never had an issue. I've owned my '04 since '13, and put over 30k miles on it. Other than when I first had it in California, all the work I've had done has been here and it's well worth the hour drive.
Update: Winchester has now had to go in for repairs, not just maintenance. Still great service and I was surprised that with the 'surprises' they got him in and out in a day an a half. They even provided a loaner car. Usually I just get a rental though, saves me a lot of trouble.”